Returns & Exchanges

Due to the nature of our products, and to help keep prices reasonable, all sales are final. If there is any issue with your order when it arrives, we ask that you please contact us for assistance and include your order number.

EACH PLANT IS UNIQUE
Plants pictured are for reference only, unless otherwise noted you will not receive the exact plant pictured. Every plant is unique and buyer will receive a plant of similar size to the plant pictured in the listing corresponding to the pot size buyer chooses. Plant size may vary according to available stock and growing season. Plants may have unique cosmetic imperfections, such as tears, creases, discoloration, etc on their foliage, this is normal for live plants, this does not affect the health of the plant in any way.

WHAT TO EXPECT
Live plants will experience stress from shipping conditions (lack of light, reduced airflow, and physical movement). Please watch your order's tracking and ensure someone is available the day of delivery to immediately retrieve the package; plants cannot survive being outside in extreme weather. Please open your package immediately and provide an appropriate amount of water and light. It is normal for the soil to be dry, some leaves slightly yellow, and leaves to be limp, it may take up to 2 weeks for your plant to adjust to its new environment. We strongly suggest you do not repot your new plant (this will cause additional stress) for at least one month after it arrives.

SHIPPING
Please refer to the estimated delivery timeframe displayed in each listing under the "shipping" tab. Expedited shipping will upgrade your shipping service only, it will not reduce our handling time.

Once the parcel is in the possession of the carrier, we are not responsible for damage or loss including, but not limited to damage or loss due to delays, weather, or carrier loss or negligence, as these circumstances are beyond our control. Expedited shipping (Priority Mail) includes insurance against lost packages.

Plants are always shipped in excellent condition. If your plants arrive with soil spilled, damaged leaves, etc please contact the carrier directly to file a claim for the damge, we cannot be responsible for mishandling that occurs after the package has left our care.

REFUSED/RETURNED/ABANDONED PARCELS
If an order is refused or returned due to an incorrect address, or failure to pick up from USPS, seller is not responsible for reshipping costs or the condition of the plants.

COLD DAMAGE
Shipping without a heat pack and/or upgraded shipping is at the buyer's sole risk and all such sales are final with no refund/return/exchange. Customers concerned about cold damage should consider waiting until daytime temperatures are above freezing before ordering or request a hold on their order in advance.

CARRIER-RELATED QUESTIONS
Buyers should contact the carrier for delivery-related questions, they are best suited to help resolve these issues.

LOST/STOLEN ITEMS
Buyer may report stolen, missing, misdelivered, etc packages directly to the carrier. Missing packages marked "delivered" by the carrier are not the responsbility of the seller.

CANCELLATION/RETURNS/REFUNDS
No refunds, returns, or cancellation. All sales are final. Please be sure your details and order are correct prior to submitting your order.

CHANGE OF ADDRESS
In accordance with etsy terms, we cannot accept change of address requests. The order may be cancelled and refunded.