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We do not accept change-of-mind returns or offer refunds.
If you have an issue with the condition of a plant upon arrival please document it photographically within 6 hours of receipt and contact us at firstname.lastname@example.org
Plants pictured are for reference only, unless otherwise noted you will not receive the exact plant pictured. Every plant is unique and buyer will receive a plant of similar size to the plant pictured in the listing corresponding to the pot size buyer chooses. Plant size may vary according to available stock and growing season. Plants may have unique cosmetic imperfections, such as tears, creases, discoloration, etc on their foliage, this is normal for live plants, this does not affect the health of the plant in any way.
Please open your package immediately and provide an appropriate amount of water and light. Yellowing of some leaves or limpness of normal for shipping stress and will resolve with proper care. Do not repot your new plant for at least one month after it arrives.
Shipping without a heat pack and/or upgraded shipping is at the buyer's sole risk. Customers concerned about cold damage should consider waiting until daytime temperatures are above freezing before ordering or request a hold on their order in advance.