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Terms and Conditions
EACH PLANT IS UNIQUE
Plants pictured are for reference only, unless otherwise noted you will not receive the exact plant pictured. Every plant is unique and buyer will receive a plant of similar size to the plant pictured in the listing corresponding to the pot size buyer chooses. Plant size may vary according to available stock and growing season. Plants may have unique cosmetic imperfections, such as tears, creases, discoloration, etc on their foliage, this is normal for live plants, this does not affect the health of the plant in any way.
WHAT TO EXPECT
Live plants will experience stress from shipping conditions (lack of light, reduced airflow, and physical movement). Please watch your order's tracking and ensure someone is available the day of delivery to immediately retrieve the package; plants cannot survive being outside in extreme weather. Please open your package immediately and provide an appropriate amount of water and light. It is normal for the soil to be dry and leaves to be limp, it may take up to 2 weeks for your plant to adjust to its new environment. We strongly suggest you do not repot your new plant (this will cause additional stress) for at least one month after it arrives.
Please refer to the estimated delivery timeframe displayed in each listing under the "shipping" tab. Expedited shipping will upgrade your shipping service only, it will not reduce our handling time.
Once the parcel is in the possession of the carrier, we are not responsible for damage or loss including, but not limited to damage or loss due to delays, weather, or carrier loss or negligence, as these circumstances are beyond our control. Expedited shipping (Priority Mail) includes insurance against lost packages.
Any and all special requests must be communicated and approved prior to ordering. In some cases, we may be able to hold your order for up to one week with prior authorization. Sale items are not eligible for holds and ship immediately.
Please inspect your order immediately upon arrival. Buyers are required to contact us within 24 hours of delivery if there is an issue with the order. A minimum of 3 pictures showing the full plant will help us assist you. We cannot accept claims without pictures. Do not modify your plant in any way (pruning, repotting, disposing of the plant, etc.). Do not discard any packaging until after we have reviewed your claim (this includes damaged plants, missing plants, misisng packaging, etc).
If an order is refused or returned due to an incorrect address, or failure to pick up from USPS, seller is not responsible for reshipping costs or the condition of the plants.
Shipping without a heat pack and/or upgraded shipping is at the buyer's sole risk and all such sales are final with no refund/return/exchange. Customers concerned about cold damage should consider waiting until daytime temperatures are above freezing before ordering or request a hold on their order in advance.
Buyers should contact the carrier for delivery-related questions, they are best suited to help resolve these issues.
Buyer may report stolen, missing, misdelivered, etc packages directly to the carrier. Missing packages marked "delivered" by the carrier are not the responsbility of the seller.
No refunds, returns, or cancellation. All sales are final. Please be sure your details and order are correct prior to submitting your order.
CHANGE OF ADDRESS
In accordance with etsy terms, we cannot accept change of address requests. The order may be cancelled and refunded.
We do not offer price-matching nor price adjustments. Sale prices are valid only for the duration of the sale.
We are unable to offer in person pickup for orders placed through the etsy marketplace in accordance with etsy seller terms.
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