Refund policy

All sales are final. We do not offer order cancellation, returns, nor refunds.

In the event your item arrives damaged or dead, contact us within 6 hours of delivery and provide an unboxing video or photographs. Orders declining weather protection are shipped at the buyer's own risk.

Please arrange immediate pickup of the package, do not leave it in the heat or cold. Shipping can cause minor stress and damage to the plants, even with the most careful packaging. Minor damage to leaf/petiole is unlikely but possible. We are not responsible for any shipping-related damage.

Refunds
All sales are final, we do not offer refunds. Claims for carrier-related damage must be addressed with the carrier directly.