Shipping policy

We ship to USA and select territories only via USPS and UPS. Please refer to the checkout page for your selected shipping service and available upgrades. Once the parcel is in the possession of the carrier, we are no longe responsible for the parcel and the carrier should be contacted with questions related to delivery.

EACH PLANT IS UNIQUE
Plants pictured are for reference only, unless otherwise noted you will not receive the exact plant pictured. Every plant is unique and buyer will receive a plant of similar size to the plant pictured in the listing corresponding to the pot size buyer chooses. Plant size may vary according to available stock and growing season. Plants may have unique cosmetic imperfections, such as tears, creases, discoloration, etc on their foliage, this is normal for live plants, this does not affect the health of the plant in any way.

WHAT TO EXPECT
Live plants will experience stress from shipping conditions (lack of light, reduced airflow, and physical movement). Please watch your order's tracking and ensure someone is available the day of delivery to immediately retrieve the package; plants cannot survive being outside in extreme weather. Please open your package immediately and provide an appropriate amount of water and light. It is normal for the soil to be dry, some leaves slightly yellow, and leaves to be limp, it may take up to 2 weeks for your plant to adjust to its new environment. We strongly suggest you do not repot your new plant (this will cause additional stress) for at least one month after it arrives.

CARRIER-RELATED QUESTIONS
Buyers should contact the carrier for delivery-related questions, they are best suited to help resolve these issues. Buyers are required to seek reimbursement for damage caused in transit directly from the carrier. Seller is not liable for any damage or delay caused by or during the possession of the carrier.

LOST/STOLEN ITEMS
Buyer may report stolen, missing, misdelivered, etc packages directly to the carrier. Missing packages marked "delivered" by the carrier are not the responsbility of the seller.

CANCELLATION/RETURNS/REFUNDS
No refunds, returns, or cancellation. All sales are final. Please be sure your details and order are correct prior to submitting your order.

CHANGE OF ADDRESS
In accordance with etsy terms, we cannot accept change of address requests. The order may be cancelled and refunded.